A chatbot trained on the tone and manner of veteran salespeople. Purchase conversion up 300% over the previous Kanana AI bot, absorbing the workload of 10+ CS and sales staff.
Top-5 telecom retailer in Korea · sales-trained AI chatbot (NDA · anonymized)
“How would a veteran answer this, right here?” — that became the bot’s starting point. We fine-tuned on veteran call recordings and chat logs to replicate their tone, pacing, and deal-closing style exactly, then layered on a quote RAG that indexes plans, contracts, and device subsidies across Korea’s three major carriers in real time. A purchase-intent classifier automatically tells “just asking” apart from “about to buy” and switches the response strategy, escalating only pre-payment and complex cases to human agents. The structure never loses trust — and brings people in only at the moments they’re needed most.
Work that one person used to handle is split across multiple agents. The automation runs across the entire flow — not just a few steps.
Fine-tuned on veteran agents’ call recordings and chat logs — replicates their friendly, zero-pressure consultative style exactly
Real-time Vector DB indexing of the three major carriers’ plans, contracts, device subsidies, and plan discounts — price changes reflected automatically
Auto-detects “just asking” vs. “about to buy” → pushes near-purchase customers to the payment page
“Recommend a phone”, “lowest price”, “business phones”, “upgrade vs. carrier-switch comparison”, and “gift check” entry points
Simultaneous quotes for the same model across all three carriers + instant monthly-payment simulation
Payment-stage and complex cases auto-escalate to human agents — a boundary designed to never lose trust
Internal ERP API integration surfaces sold-out stock and limited promotions instantly
Dashboard for response satisfaction, drop-off points, and the purchase-conversion funnel
Trained directly on veteran salespeople’s tone, pacing, and deal-closing style. It converts the late-night and weekend inquiries humans can’t take — 3x the purchase conversion of the previous AI bot, absorbing the work of 10+ full-time staff.
Excel workflows, chatbots, AI marketing — whatever the domain, it can be redesigned the same way.
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